FAQ
Find your answers here
About Our Jewelry
Q: What materials do you use in your jewelry?
A:We use high-quality materials, including 14K, 18K, and 24K gold, sterling silver, and conflict-free diamonds and gemstones. Each piece is designed with care to ensure durability and beauty.
Q: Are your jewelry pieces hypoallergenic?
A: Many of our pieces are made with hypoallergenic materials like 14K, 18K, 24K gold or sterling silver, making them suitable for sensitive skin.
Want to see our collections click here
Care and Maintenance
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, avoid exposure to water, chemicals, and extreme temperatures. Clean gently with a soft cloth or a jewelry cleaning solution recommended for your specific materials.
Customization and Personalization
Q: Do you offer custom jewelry designs?
A: Although we would love to… No, we do not specialize in custom jewelry.
Orders and Shipping
Q: How can I place an order?
A: You can order directly through our website or contact us for assistance with special requests.
Q: Do you offer international shipping?
A: As of now we do not ship worldwide.
Q: How long does shipping take?
A: Standard shipping within United States typically takes 3–7 business days.
Q: Can I track my order?
A: Yes, once your order ships, we’ll send you a tracking number so you can follow its journey.
Check out our shipping policy
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unworn items in their original packaging.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at hello@ambre.co.com with your order number, and we’ll guide you through the process.
Check out our return policy
Payment and Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. Payments are processed securely to protect your information.
Q: Is my payment information secure?
A: Yes, we use advanced encryption and secure payment gateways to ensure your data is protected.
Contact Us
Q: How can I contact your team?
A: You can reach us via email at hello@ambre.co.com
Couldnt find your answer
We're here to help!If you couldnt find the information you were looking for please reach out to us directly and one of our team members will get back to you shortly